How can we help?
Real humans, fast replies. Email us any time and we’ll get you sorted — most messages get a response within one business day.
support@userrealitylabs.com
The fastest way to reach us. Questions, bugs, billing, account help — it all lands in the same inbox, and a person reads every message.
To help us fix it faster, include your device, iOS version, and a screenshot if you can.
Common things, in one tap.
Get the app
Download the open beta on iOS via TestFlight, or request Android access.
Read the FAQ
How projections work, what the beta costs, which sports are covered, and more.
Plans & pricing
See Free, VisPlus, and VISMAX — and lock in beta pricing for life.
Privacy & your data
What we collect, how it’s used, and how to request or delete your data.
Terms of service
The ground rules for using VisBets, in plain language.
SMS & notifications
How text updates work and how to opt in or out at any time.
Quick answers.
Install Apple’s free TestFlight app from the App Store, then tap Download on TestFlight and open it on your iPhone. Tap Accept, then Install — you’re in. You’ll need iOS 16 or later.
Make sure you’ve installed TestFlight first and are opening the link on the iPhone itself (not a Mac). If it still won’t load, email support@userrealitylabs.com and we’ll get you a fresh invite.
iOS is live now; Android is on the way via a closed Google Play track. Request access on the beta page and we’ll message you the moment it opens.
VisPlus and VISMAX are billed through your Apple account. Open Settings → your name → Subscriptions on your iPhone to change or cancel any time. Billing questions? Email support@userrealitylabs.com.
We want to hear it — beta feedback makes the model better. Email support@userrealitylabs.com with the player or screen, a screenshot, and your device and iOS version.
Email support@userrealitylabs.com from your account email and we’ll handle deletion or a data export. See our Privacy Policy for the full detail.
No. VisBets is an analytics and entertainment product — we don’t take bets, hold funds, or process wagers. We project lines and show you the math. You must be 21+ to use it.
Still stuck? Email support@userrealitylabs.com and we’ll take it from here.
21+ · VisBets is for entertainment and analysis, not a sportsbook. If you or someone you know has a gambling problem, call 1-800-GAMBLER.